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The world’s finest specialist paper collection since 1885.

We search out the finest and the most distinctive paper products and innovations from around the world for those that seek to inspire and impress. We work" in partnership with the very best high-end brands, creative designers, and specialists to provide paper for a twenty-first century audience.

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Privacy Policy

Welcome to G . F Smith's privacy notice. G . F Smith respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
In compliance with the European General Data Protection Regulation we have updated our privacy policy with effect from May 2018. Please be assured that we take care of your data and do not share it with anyone except in order to fulfil your request. You can read the policy in full below and unsubscribe at any time here.
If you would like to unsubscribe from our mailing list please use this form to unsubscribe.
Important information and who we are:

Purpose of this privacy notice



This privacy notice aims to give you information on how G . F Smith collects and processes your personal data through your use of this website, online sample requests, including any data you may provide through this website when you sign up to purchase a product, or take part in our marketing programme or events.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller



G . F Smith & Son (London) Limited is the controller and responsible for your personal data (collectively referred to as "G . F Smith", "we", "us" or "our" in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

 

Our full details are:

G F Smith & Son (London) Limited

Lockwood Street

Hull

HU2 0HL 

Email address: data@gfsmith.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes



This version was last updated in May 2018. Historic versions can be obtained by contacting the data privacy manager directly.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links



This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data



Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

  • Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

    This includes personal data you provide when you:

    • apply for our products or services;
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from the following parties:
      1. analytics providers such as Google based outside the EU;
      2. search information providers based inside OR outside the EU
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside OR outside the EU.
  • Identity and Contact Data from data brokers or aggregators based inside OR outside the EU.
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
  • Identity and Contact Data from Exhibition organisers based inside OR outside the EU.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Go to the lawful basis section below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data



We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)



Marketing



We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can make certain decisions about your personal data use via the personal data control links in section 9.

Promotional offers from us



We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing



We will get your express opt-in consent before we share your personal data with any company outside of G . F Smith group of companies for marketing purposes.

Opting out



You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, using the links in section 9 or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Cookies



You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose



We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal and External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the European Economic Area ( EEA), unless you have expressly consented to us doing so.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?



We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

If you wish to exercise any of the rights set out above click on the links and complete the appropriate on-line application, or alternatively please contact the data privacy manager directly.

No fee usually required



You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you



We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond



We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

LAWFUL BASIS



Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting the data privacy manager.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES



  • Service providers [acting as processors] based inside OR outside the EU who provide [IT and system administration services].
  • Professional advisers acting as processors or joint controllers including but not limited to lawyers, bankers, auditors and insurers based inside OR outside the EU who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS



You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. To request access to the personal data we hold about you click here.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. To request a correction to the personal data we hold about you click here.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. To request a correction to the personal data we hold about you click here.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. To make an objection to the processing of data we are relying on click here.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. To request a restriction of processing of the personal data we hold about you click here.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. To request a transfer of the personal data we hold about you click here.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. To make a withdrawl of consent please click here.

Please read these Terms and conditions carefully before using this site.

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.gfsmith.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other Applicable Terms



These terms of use refer to the following additional terms, which also apply to your use of our site:

– Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

– Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

– Our Cookie Policy cookie policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.

Information About Us



www.gfsmith.com is a site operated by G.FSmith & Son (London) Limited (we). We are registered in England and Wales under company number 00490873 and we have our registered office at Lockwood Street, Hull HU2 OHL. Our main trading address is at our registered office address which is noted above. Our VAT number is GB167780035.

Changes to These Terms



We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Site



We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site



Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Account and Password



If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [insert email or contact details].

Intellectual Property Rights



We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Information



The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of Our Liability



Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

– Use of, or inability to use, our site

– Use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

– Loss of profits, sales, business, or revenue.

– Business interruption

– Loss of anticipated savings.

– Loss of business opportunity, goodwill or reputation – Any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Supply.

Uploading Content to Our Site



Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.The views expressed by other users on our site do not represent our views or values.

Viruses



We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking To Our Site



You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact data@gfsmith.com.

Third Party Links and Resources in Our Site



Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable Law



If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade Marks



Papersmith, Make Book and GF Smith are UK registered trade marks of G.FSmith & Son (London) Limited, of Lockwood Street, Hull HU2 OHL.

Contact Us



To contact us, please email [insert email address].

Thank you for visiting our site.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 31st March 2014.

These Terms, and any Contract between us, are only in the English language.

1. Information about us



1.1 We operate the website www.gfsmith.com. We are G.FSmith & Son (London) Limited, a company registered in England and Wales under company number 00490873 and with our registered office at Lockwood Street, Hull HU2 OHL. Our main trading address is at our registered office address which is noted above. Our VAT number is GB167780035.

1.2 To contact us, please see our Contact Us page.

2. Our Products



2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Products you have ordered are not available and we will not process your order.

3. Use of our site



Your use of our site is governed by our Terms of website use. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information



We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

5. If you are a consumer



This clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If you are a business customer



This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

7. How the contract is formed between you and us



7.1 For the steps you need to take to place on order on our site, please see our How To Shop Online page.

7.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.3 After you place an order we will confirm our acceptance to you by sending you an e-mail (Order Acknowledgement). The Contract between us will only be formed when we send you the Order Acknowledgement.

7.4 If we are unable to supply you with the Products, for example because those Products are not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

8. Our right to vary these terms



8.1 We may revise these Terms from time to time in the following circumstances:

8.1.1 changes in how we accept payment from you; changes in relevant laws and regulatory requirements.

8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

9. Your consumer right of return and refund



This clause 9 only applies if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 9.2 below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Products, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

9.2 You may cancel a Contract from the date you receive the Order Acknowledgement, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products.

9.3 To cancel a Contract, please contact us in writing to tell us by sending an e-mail to info@gfsmith.com or by sending a letter to GFSmith, Lockwood Street, Hull, HU2 0HL or contact our Customer Services telephone line . You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

9.4 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.3. If you returned the Products to us because they were faulty or mis-described, please see clause 9.5.

9.5 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of any defective Products in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.6 We refund you on the credit card or debit card used by you to pay.

9.7 If the Products were delivered to you:

9.7.1 you must return the Products to us as soon as reasonably practicable;

9.7.2 unless the Products are faulty or not as described (in this case, see clause 9.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;

9.7.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

9.8 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Order Acknowledgement.

9.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

10. Delivery



10.1 Your order will be fulfilled by the estimated delivery date set out in the Order Acknowledgement, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

10.2 Delivery will be completed when we deliver the Products to the address you gave us.

10.3 If no one is available at your address to take delivery, we will leave you information on how to claim the Products.

10.4 The Products will be your responsibility from the completion of delivery.

10.5 You own the Products once we have received payment in full, including all applicable delivery charges.

11. No international delivery



11.1 Unfortunately, we do not deliver to addresses outside the UK unless we agree otherwise with you in writing.

11.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK unless we agree otherwise with you in writing.

12. Price of products and delivery charges



12.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Products you ordered, please see clause 12.5 for what happens in this event.

12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Order Acknowledgement.

12.3 The final prices of the Products includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

12.4 The price of the Products does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page.

13. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

14. How to pay



14.1 You can only pay for Products using a debit card or credit card. We accept the following cards: [insert hyperlink of cards that are accepted].

14.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card at the time we send you the Order Acknowledgment.

15. Our warranty for the Products



15.1 The Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 14.2.

15.2 The warranty in clause 14.1 does not apply to any defect in the Products arising from:

15.2.1 fair wear and tear;

15.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

15.2.3 if you fail to operate or use the Products in accordance with the user instructions;

15.2.4 any alteration or repair by you or by a third party who is not one of our authorised repairers; or

15.2.4 any specification provided by you.

15.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

16. Our liability if you are a business



This clause 15 only applies if you are a business customer.

16.1 We only supply the Products for internal use by your business, and you agree not to use the Products for any re-sale purposes.

16.2 Nothing in these Terms limit or exclude our liability for:

16.2.1 death or personal injury caused by our negligence;

16.2.2 fraud or fraudulent misrepresentation;

16.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

16.2.4 defective products under the Consumer Protection Act 1987.

16.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

16.3.1 any loss of profits, sales, business, or revenue; 16.3.2 loss or corruption of data, information or software; 16.3.3 loss of business opportunity;

16.3.4 loss of anticipated savings;

16.3.5 loss of goodwill; or

16.3.6 any indirect or consequential loss.

16.4 Subject to clause 15.2 and clause 15.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

16. 5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

17. Our liability if you are a consumer



This clause 16 only applies if you are a consumer.

17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

17.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.3 We do not in any way exclude or limit our liability for:

17.3.1 death or personal injury caused by our negligence;

17.3.2 fraud or fraudulent misrepresentation;

17.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

17.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

17.3.5 defective products under the Consumer Protection Act 1987.

18. Events outside our control



18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.

18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

18.3.1 we will contact you as soon as reasonably possible to notify you; and

18.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

19. Communications between us



19.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

19.2 If you are a consumer:

19.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail to info@ gfsmith.com or by sending a letter to GFSmith, Lockwood Street, Hull, HU2 0HL or contact our Customer Services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

19.2.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to info@gfsmith.com or at GFSmith, Lockwood Street, Hull, HU2 0HL. You can always contact us using our Customer Services telephone line.

19.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

19.4 If you are a business:

19.4.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website.

19.4.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.

19.4.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

19.4.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

20. Other important terms



20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

20.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

20.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

20.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

20.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

We amend these Terms from time to time as set out in clause 12. Every time you wish to create and order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 31st March 2014.

These Terms, and any Contract between us, are only in the English language.

1. Information about us



1.1 We operate the website www.gfsmith.com. We are G.FSmith & Son (London) Limited, a company registered in England and Wales under company number 00490873 and with our registered office at Lockwood Street, Hull HU2 OHL. Our main trading address is at our registered office address which is noted above. Our VAT number is GB167780035.

1.2 To contact us, please see our Contact Us page.

2. Our Products



2.1 Our Products are bespoke MakeBook’s however the images of the Products on the site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on the site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on the site.

2.4 All Products shown on the site are subject to availability.

3. Use of the site



Your use of the site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information



We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

5. If you are a consumer



This clause 5 only applies if you are a consumer. 5.1 If you are a consumer, you may only purchase Products from the site if you are at least 18 years old.

5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If you are a business customer



This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the site to purchase Products.

6.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

7. How the contract is formed between you and us



7.1 For the instructions you need to take to place an order for Products on the site, please see our How To Shop Online page [insert hyperlink]. There are two ways in which an order may be placed for the Products. Please see our How to shop online page for further details. [hyperlink]

7.2 Both our order processes allow you to check and amend any errors before submitting your order to us. It is your responsibility to ensure that you are happy with the Products before they are printed. Once you have clicked the “payment icon” you will be bound to purchase the Products as they have been printed. Please take the time to read and check your order at each page of the order process. Each stage of the order process is described in our How to Shop Online page [hyperlink]

7.3 After you place an order, we will confirm our acceptance to you by sending you an e-mail (Order Acknowledgement). The Contract between us will only be formed when we send you the Order Acknowledgement.

7.4 If we are unable to supply you with the Products, for example because those Products are not in stock or no longer available or because of an error in the price on the site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

8. Services



8.1 We will allow you to use a series of online tools that we will provide via this site. This will allow you to upload photographs, images and text and including words and comments to create a customised MakeBook which are the Products. In order to access these services you must comply with these Terms and you must be able to access the internet.

8.2 You must make sure that you are the owner of any photographs, images, words and comments that you upload onto the site. You may not upload any images or other material where you do not have the right to do so or allow us to use such images or other material in accordance with these Terms. For example, you may not take photos from another website or other publication and do anything with them unless you have obtained the permission from the owner of the relevant right.

9. Use of our service



9.1 You may upload explanatory notes, photographs, images and words and comments to the site yourself. Anything uploaded to the site must be digital images in the appropriate format.

9.2 Anything uploaded by you to the site will (subject to the restrictions in these Terms) be available for viewing by you.

9.3 You will not use the site (or to copy or use any material from the site) for any commercial purpose other than to conduct a commercial transaction with us. This includes allowing access to your account to view your Make Book in return for payment or for any other commercial purpose. Your use of the site must be for your personal use.

9.4 In using the site you agree that you will not upload anything which is defamatory, pornographic, obscene, indecent or offensive, illegal, infringing any copyright, trademark, database or other intellectual property right of any third party, or in any way unlawful.

10. Uploaded content and images



10.1 Although we cannot allow you to upload certain types of content to the site, we cannot control, nor do we monitor the use of the site. It is possible that images or other material may appear on the site which is unlawful or offensive and contravene our restrictions on content set out above. We are not responsible for such images or material but if you become aware of any such images or material on the site please contact us immediately.

10.2 We reserve the right to inform law enforcement authorities if we are made aware that anything unlawful is occurring or has occurred in relation to the site including the uploading of any images in breach of the restrictions on content set out above. We may provide copies of any relevant images or text to law enforcement authorities and in that connection may also give them access to any personal data that is held by us to the extent permissible by law.

10.3 We may without notice and at our sole discretion delete or remove anything that has been uploaded in breach of these Terms.

10.4 We may refuse to provide any further services to you if you breach these Terms.

11. Rights



11.1 You retain all intellectual property rights, including copyright, in those images or words that you have uploaded to the site where you already own such rights. We are the owner (or the licensee) of all intellectual property rights in the site.

11.2 We may delete, remove or refuse to display any material from your account at our sole discretion.

11.3 We may display, modify, print, transmit or distribute any of the images that you upload, in order to provide any of the services and Products offered by us through the site subject to these Terms.

11.4 It is a condition of allowing you to use the site and any services offered through it that you have the right to copy, upload or otherwise deal with those images in relation to the site and to allow us to process and otherwise deal with those images in accordance with these Terms.

12. Our right to vary these terms



12.1 We may revise these Terms from time to time in the following circumstances:

12.1.1 changes in how we accept payment from you;

12.1.2 changes in relevant laws and regulatory requirements.

12.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

12.3 Whenever we revise these Terms in accordance with this clause 12, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

13. Your consumer right of return and refund



This clause 13 only applies if you are a consumer.

13.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000. However, this cancellation right does not apply to this contract between us as in the case of the Products on this site as the Products are bespoke to you and are produced to your specification and clearly personalised.

13.2 If you have returned the Products to us because they are faulty or mis-described, we will refund the price of any defective Products in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

13.3 We refund you on the credit card or debit card used by you to pay.

13.4 If the Products were delivered to you and they are faulty or mis- described:

13.4.1 you must return the Products to us as soon as reasonably practicable;

13.4.2 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

13.5 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 13 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

14. Delivery



14.1 Your order will be fulfilled by the estimated delivery date set out in the Order Acknowledgement, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

14.2 Delivery will be completed when we deliver the Products to the address you gave us.

14.3 If no one is available at your address to take delivery, we will leave you information on how to claim the Products.

14.4 The Products will be your responsibility from the completion of delivery.

14.5 You own the Products once we have received payment in full, including all applicable delivery charges.

15. International delivery



15.1 We may be able to deliver to countries outside the United Kingdom (International Delivery Destinations). If you require delivery outside the United Kingdom please contact us in advance of placing your order.

15.2 If you order Products from the site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

15.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

15.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

16. Price of Products and international delivery charges



16.1 The prices of the Products will be as quoted on the site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of the Products you ordered, please see clause 16.5 for what happens in this event.

16.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Acknowledgement.

16.3 The price of the Products includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

16.4 The price of the Products includes delivery charges for delivery within the UK but excludes any international delivery charges. Our international delivery charges are as quoted on the site from time to time. To check relevant international delivery charges, please contact us directly.

17. The site contains a large number of Products.



It is always possible that, despite our reasonable efforts, some of the Products on the site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you in writing to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

18. How to pay



18.1 You can only pay for Products using a debit card or credit card. We accept the following cards: [insert hyperlink of cards that are accepted].

Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card at the time we send you the Order Acknowledgement.

19. Our warranty for the Products



19.1 The Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 18.2.

19.2 The warranty in clause 18.1 does not apply to any defect in the Products arising from:

19.2.1 fair wear and tear;

19.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

19.2.3 if you fail to operate or use the Products in accordance with the user instructions;

19.2.4 any alteration or repair by you or by a third party who is not one of our authorised repairers; or

19.2.5 any specification provided by you.

19.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

20. Our liability if you are a business



This clause 19 only applies if you are a business customer.

20.1 Nothing in these Terms limit or exclude our liability for:

20.1.1 death or personal injury caused by our negligence;

20.1.2 fraud or fraudulent misrepresentation;

20.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

20.1.4 defective Products under the Consumer Protection Act 1987.

20.2 Subject to clause 19.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

20.2.1 any loss of profits, sales, business, or revenue; 20.2.2 loss or corruption of data, information or software; 20.2.3 loss of business opportunity;

20.2.4 loss of anticipated savings;

20.2.5 loss of goodwill; or

20.2.6 any indirect or consequential loss.

20.3 Subject to clause 19.1 and clause 19.2 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

20.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

21. Our liability if you are a consumer



This clause 20 only applies if you are a consumer.

21.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. 21.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

21.3 We do not in any way exclude or limit our liability for:

21.3.1 death or personal injury caused by our negligence;

21.3.2 fraud or fraudulent misrepresentation;

21.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

21.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective Products under the Consumer Protection Act 1987.

22. Events outside our control



22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 21.2.

22.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

22.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

22.3.1 we will contact you as soon as reasonably possible to notify you; and

22.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

23. Communications between us



23.1 When we refer, in these Terms, to “in writing”, this will include e-mail. 23.2 If you are a consumer:

23.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 13, you must contact us in writing by sending an e-mail to info@ gfsmith.com or by sending a letter to GFSmith, Lockwood Street, Hull, HU2 0HL or contact our Customer Services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

23.2.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to info@gfsmith.com at GFSmith, Lockwood Street, Hull, HU2 0HL. You can always contact us using our Customer Services telephone line.

23.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

23.4 If you are a business:

23.4.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website.

23.4.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately.

23.4.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

23.4.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

24. Other important terms



24.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

24.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

24.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

24.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

24.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

24.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through the site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

24.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

24.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Information about our use of cookies


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies



These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies



They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies



These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies



These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cart – The association with your shopping cart.

Category Info – Stores the category info on the page, that allows to display pages more quickly.

Currency – Your preferred currency.

Customer – An encrypted version of your customer id with the store.

Customer Auth – An indicator if you are currently logged into the store.

Customer Info – An encrypted version of the customer group you belong to.

Customer Segment Ids – Stores the Customer Segment ID.

External No Cache – A flag, which indicates whether caching is disabled or not.

Frontend – You session ID on the server.

Guest-View – Allows guests to edit their orders.

Last Category – The last category you visited.

Last Product – The most recent product you have viewed.

New Message – Indicates whether a new message has been received.

No Cache – Indicates whether it is allowed to use cache.

Persistent Shopping Cart – A link to information about your cart and viewing history if you have asked the site.

Poll – The ID of any polls you have recently voted in.

Polln – Information on what polls you have voted on.

Store – The store view or language you have selected.

User Allowed Save Cookie – Indicates whether a customer allowed to use cookies.

Viewed Products IDs – The products that you have recently viewed.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 20 years.

This acceptable use policy sets out the terms between you and us under which you may access our website www.gfsmith.com (our site). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. [insert as link to site’s terms of use].

www.gfsmith.com is a site operated by G.FSmith & Son (London) Limited (we or us). We are registered in England and Wales under company number 00490873 and we have our registered office at Lockwood Street, Hull HU2 OHL. Our main trading address is at our registered office address which is noted above. Our VAT number is GB167780035.

Prohibited uses



You may use our site only for lawful purposes. You may not use our site:

– In any way that breaches any applicable local, national or international law or regulation.

– In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

– For the purpose of harming or attempting to harm minors in any way.

– To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards [insert as link to content standards below].

– To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

– To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

– Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use [insert as link to site’s terms of use].

– Not to access without authority, interfere with, damage or disrupt:

– any part of our site;

– any equipment or network on which our site is stored;

– any software used in the provision of our site; or

– any equipment or network or software owned or used by any third party.

Interactive services



We may from time to time provide interactive services on our site, including, without limitation:

– Chat rooms.

– Bulletin boards.

– Webinars.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards



These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

– Be accurate (where they state facts).

– Be genuinely held (where they state opinions).

– Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

– Contain any material which is defamatory of any person.

– Contain any material which is obscene, offensive, hateful or inflammatory.

–Promote sexually explicit material.

– Promote violence.

– Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

– Infringe any copyright, database right or trade mark of any other person.

– Be likely to deceive any person.

– Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

– Promote any illegal activity.

– Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

– Be likely to harass, upset, embarrass, alarm or annoy any other person.

– Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

– Give the impression that they emanate from us, if this is not the case.

– Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination



We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use [insert as link to terms of use] upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

– Immediate, temporary or permanent withdrawal of your right to use our site.

– Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

– Issue of a warning to you.

– Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

– Further legal action against you.

– Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy



We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.